Striking a Balance between Scalability and Being Human (Rachel Nazhand)
In the world of high-growth business, where demand for scale and efficiency reigns supreme, there is a nuanced layer that often goes unnoticed: emotions. Beyond the spreadsheets and workflows, emotions play a profound role, influencing everything from employee engagement to customer loyalty. In fact, this emotional attachment is often what can deter a company from bringing in fractional operators - how could an “outsider” possibly understand their intricacies. Consider the common paths leveraged to scale a company: Full-time resources are often too deep in the weeds and/or too embedded in interpersonal dynamics to effectively build for scale. External consultants can build countless workflows and process optimization playbooks, but they often don’t have the context or connection to influence how those plans land. In contrast, a great fractional operator strikes the right balance of efficiently diagnosing process gaps while addressing emotional attachment and resistance to change. ...