Showing posts from December, 2023

Meet Your New Best Friend: EQ (Emotional Intelligence)

If You Had Three Wishes... Ever found yourself hoping to find a small business genie? You know what I mean... You rub the lamp, a fantastical deity pops out knowing just what to do to help you further you, your team, your goals? Just wish for it, and it happens; does that ring a bell?   Well, today your wish is granted!  At least in the form of a blog post. I can't pop out of a bottle but I can tell you about fractional leaders who are de facto wizards of Emotional Intelligence (EQ). Like Intellectual Intelligence (IQ), EQ is about the emotional abilities and social skills that aren't quite measured in the analytical skills associated with IQ. Here's why small businesses are eyeing EQ-savvy fractional pros.  But, first things first... Why Does EQ Matter? Imagine having a leader who not only brings a wealth of experience, but can also flows with the undercurrents of you, your team, and your customers. Like a sea they've sailed 1,000 times. That's your EQ-rich fractio

Breaking Through Stagnation: A Startup's Triumph with Fractional Chief Customer Officer Magic

Having a Chief Customer Officer in your organization can help you gain a fully comprehensive overview of your customer base, facilitating quick and efficient implementation of changes. In this real-life example, we delve into a case where a Chief Customer Officer was brought onboard in a fractional capacity, successfully steering a SaaS startup away from stagnation and potential decline toward a much more promising trajectory. Why Fractional Chief Customer Officer? 1. Cost-Effective Expertise  In the case of our SaaS startup, operating on a bootstrapped model without external funding made cost considerations a priority. Opting for a Fractional Chief Customer Officer provided access to top-tier expertise without the financial commitment of a full-time executive, allowing the startup to benefit from specialized skills when needed. 2. Flexibility and Scalability Startups often face fluctuating needs, especially during critical periods such as product launches or market expansions. A Fract

Why Working Yourself Out of a Job Is a Skill

While many employees create job security through traditional career progression and making themselves indispensable in their role, some of the best fractional operators have the opposite approach: aiming to work themselves OUT of a job. Why would someone aim to achieve their way out of a job? Because if they've done the work correctly, they will have built such a strong infrastructure that it stands on its own. They've not made themselves obsolete, but instead made themselves available for new challenges and opportunities by enabling the work product to speak for itself. It’s important to note that the end game isn’t to become unemployable, in fact it’s quite the opposite. The goal is to create systems that either run themselves or can be easily handed off to in-house or, ideally, more junior or cost effective employees. Additionally, the best fractional operators address challenges from multiple angles so that there’s a plan B, C, D and Z for when the current systems are outgr